Question 1

How do I contact you ?

Accepted Answer

Enter your details under our 'contact' tab and a member of staff will be in contact.
 
Mailing Address:  Unit 57, Westside Business Park, Old Kilmeaden Road, Waterford. X91 XW82
 
Email: support@alphawave.ie
 
Telephone: 051 344107

Question 2

I have a problem with my Internet Connection

Accepted Answer

The first thing to do is reboot your connection.
 
NOTE: Do not hold down the reset button on your router as this wipe the preset settings and will incur an admin fee.
 
1. Power off your router by unplugging the black cable at the back of the device. 
2. Power off your POE injector. This is a small black box with 3 cables going into it. Unplug the single black cable at the back of the injector for 30 seconds and replace. 
3. Check that all the cables are inserted correctly. The cable coming from the roof should be going into the port marked POE on the POE injector. The cable marked LAN should be going into the back of your router. 
 
If you still cannot access the internet please contact us on 051 344107

Question 3

Where is my Wifi Password ?

Accepted Answer

Its located underneath your router.

Question 4

Can I get a static IP address.

Accepted Answer

Yes. Please email support@premiernet.ie. A 5EUR monthly charge applies for domestic customers.

Question 5

What is your SMTP server ?

Accepted Answer

mail1.premierbroadband.net

Question 6

The Wifi signal cannot reach one room in my house.

Accepted Answer

Please contact support who can advise you further on this. Or visit our store www.premiernet.ie/store to order a mesh system from your premises.

Support
Your questions answered

Frequently asked questions

How do I contact you ?

I have a problem with my Internet Connection

Where is my Wifi Password ?

Can I get a static IP address.

What is your SMTP server ?

The Wifi signal cannot reach one room in my house.

Open a support ticket

Call 051 344107

Open a support ticket

Who we work with

Our Company

Mailing Address

Contact Us

Support Your questions answered

Frequently asked questions

How do I contact you ?

I have a problem with my Internet Connection

Where is my Wifi Password ?

Can I get a static IP address.

What is your SMTP server ?

The Wifi signal cannot reach one room in my house.

Open a support ticket

Call 051 344107

Open a support ticket

Who we work with

Our Company

Mailing Address

Contact Us

Support
Your questions answered