Open a support ticket

Question 1

How do I contact you ?

Answer

Address: Unit 57, Westside Business Park, Old Kilmeaden Road, Waterford. X91 XW82 Email: support@alphawave.ie Telephone: 1890 815 660

Question 2

I have a problem with my Internet Connection

Answer

The first thing to do is reboot your connection. 1. Power off your router by unplugging the black cable at the back of the device. 2. Power off your POE injector. This is a small black box with 3 cables going into it. Unplug the single black cable at the back of the injector for 30 seconds and replace. 3. Check that all the cables are inserted correctly. The cable coming from the roof should be going into the port marked POE on the POE injector. The cable marked LAN should be going into the back of your router. If you still cannot access the internet please contact us on 1890 815 660

Question 3

Where is my Wifi Password ?

Answer

Its located underneath your router.

Question 4

Can I get a static IP address.

Answer

Yes. Please email support@premiernet.ie. A 5EUR monthly charge applies for domestic customers.

Question 5

What is your SMTP server ?

Answer

mail1.premierbroadband.net

Question 6

The Wifi signal cannot reach one room in my house.

Answer

This is a limitation of all wireless routers. A wireless powerline extender will help resolve this issue. An example of one is here. http://uk.tp-link.com/products/details/cat-18_TL-WPA4226-KIT-V1.20.html

Support

Your questions answered

Frequently asked questions

How do I contact you ?

I have a problem with my Internet Connection

Where is my Wifi Password ?

Can I get a static IP address.

What is your SMTP server ?

The Wifi signal cannot reach one room in my house.

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